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Returns and Exchange Policy

Information on product returns and exchanges.

Returns policy

Returns and Exchange Policy

  1. The Customer has specific legal rights under the New Zealand Consumer Law in respect of goods and services purchased from Bird Control New Zealand ("Consumer Guarantees").
  2. Bird Control New Zealand is committed to customer service and customer satisfaction. In addition to the Consumer Guarantees, we provide a 30 day Conditional Customer Satisfaction Guarantee with our products which allows you to return or exchange a product within 30 days.

Conditional Customer Satisfaction Guarantee

  1. The 30-day period starts when you receive the product. If you decide to return a product purchased from us during the 30-day period we will gladly refund the purchase price less any shipping charges and restocking fee. The restocking fee is 15% of the purchase price of the returned goods.
  2. Presentation of the purchase receipt and a return authorisation number are required for all returns. Please contact us to obtain your return authorisation number before returning any goods. You must return your goods within the vailidity period of your return authorisation number, e.g. seven days. Returns without valid return authorisation number will incur a 20% restocking fee.
  3. We cannot accept returns after 30 days.
  4. Refunds are made if goods are returned in original and resalable condition with all packaging, manuals and registration cards.
  5. Some items are not returnable under any circumstances. These include all consumables and all special purpose (i.e. customized hardware and/ or software) or special order goods. Special order goods are goods that are not in stock at the time of an order and therefore especially ordered to meet a Customer order.
  6. Returned items that are missing parts or are not in new condition may not be accepted by us or will be charged a restocking fee at our discretion which exceeds the minimum restocking fee of 15%.
  7. Return shipping charges are the responsibility of the customer and will not be refunded.
  8. Damage due to improper packaging or loss of goods is at the risk of the Customer and may result in the refund being declined. We recommend using a track and trace shipping option only. Track and trace is available from most freight companies.